for network and telephone infrastructure (1st line support). - Proactively monitor network and telephone calls). - Provide telephone infrastructure (1st line support). - Offer customer training. - Provide customers
Support - Replace faulty devices. - Provide 1st line support of telephone infrastructure. Asset Management requests. - Attend to 1st line AV problems and escalate matters to Lead: Business Support. Reporting - Provide
up and Close User Support Calls. Chace 1st Line Desktop Support Technicians to close calls. General Administration
required to have their own laptop 1st and 2nd Line Mobile Communication Support: Create and deploy images for escalate when necessary. 1st and 2nd Line Maintenance and Application Software Support: Resolve end-user problems