an experienced Call Centre Agent to join the Port Elizabeth team, · Advanced level call and enquiry handling handling, · Receive incoming telephone calls from customers and/or delivers scripted or non-scripted messages standards and rules in order to meet key contact centre performance goals for customer satisfaction, productivity indicators · Grade 12 · Minimum 1 – 2 years call centre experience, · Working knowledge of medical aids
professional manner.
professional manner.
position:
Join "Hey Teacher Learning Centre" and create a fun and exciting online classroom
classes, using our Client's well constructed training material.
complaints and action taken Adhere to contact centre schedules and protocols Provide first time client beneficial You must have a minimum of 2 years in the call centre and administration industry You must have experience
complaints and action taken Adhere to contact centre schedules and protocols Provide first time client beneficial You must have a minimum of 2 years in the call centre and administration industry You must have experience
limited to: S/he will also assist in identifying training interventions to equip staff with the knowledge Coordinate the conceptualisation and development of training and capacity building programmes and appropriate Modify programs as and when needed and build training programmes from scratch (from the initial idea the process of ensuring the NPO is an accredited training service provider. Work with the Head Marine and and Coastal Impact programme to identify training and development needs within the organisation. Promote
limited to: S/he will also assist in identifying training interventions to equip staff with the knowledge Coordinate the conceptualisation and development of training and capacity building programmes and appropriate Modify programs as and when needed and build training programmes from scratch (from the initial idea the process of ensuring the NPO is an accredited training service provider. Work with the Head Marine and and Coastal Impact programme to identify training and development needs within the organisation. Promote
focus of your role will be to perform outbound calls for confirmation of cover and other questions that health-related terminology is preferable • Previous call centre or customer service experience is preferable
focus of your role will be to perform outbound calls for confirmation of cover and other questions that health-related terminology is preferable • Previous call centre or customer service experience is preferable