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Call Coordinator

Sandton  Negotiable

Innovators Thrive!

We are seeking a Call Coordinator with strong communication skills do:

  • Call Management
  • SLA Reporting
  • Productive Time
  • Call Escalations
  • Call Escalations
  • Call Updating and Quality Assurance

Your expertise:

Team Leader: Fraud Analysis (bank Call Centre)

 Talenco Recruitment SpecialistsSandton

Manage the day-to-day activities of the Fraud Agents (working shifts 24/7) who will detect and prevent fraud (inbound and outbound) Manage the day-to-day activities of Fraud Administration Agents who will investigate and recover losses incurred due to fraud reported on customer bank accounts (online


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Technical Support Call Centre Agent- Security (3-month Contract)

Johannesburg

-Understands the technical part with operation and troubleshooting on surveillance security products, software and mobile applications.

-Must have Matric, 2- 5 years' working experience in a security service company / or installed CCTV products and tested it.

-Must be based in Joh


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Call Centre Agent Security Services (3-month-contract)

Johannesburg

Description:

-Client Interaction: As a call Centre agent, you'll be responsible for attending the phone, serving as a vital part of our Africa call Centre team.

- Remote Installation and Troubleshooting: with previous experience in a customer care or call centre role being advantageous.
- High levels


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Field Support Engineer

Sandton  Negotiable

you’ll do:

  • Call Updating - To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls
  • Asset input average contractual SLA requirements
  • All calls which can be resolved remotely is redirected back team.
  • Productive Call Rate - To ensure that the agreed upon number of calls are resolved per day Flows - Adherence to Call Management System/any assisted tool used workflows
  • Call Ageing - Ensure


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Mcse Engineer Midrand

 DatacentrixMidrand

Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and


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Service Desk Operator (1 Month Contract)

Johannesburg

  • Logs calls on IEC Remedy tool for incidents, problems and requests.
  • Serves as the first domain and closed.
  • Answer user telephone calls and log issues that users are experiencing;
  • Provide
  • user calls are resolved.
  • Provide feedback to the users on the status of their calls.
  • Logs
  • Logs all incoming calls, and ensures sufficient information is recorded.
  • Informs the user


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Service Desk Operator Jhb - Central

 Nambiti Technologies LtdSouth Africa

are recruiting for a Service Desk Operator. Logs calls on Remedy tool for incidents, problems and requests appropriate domain and closed. Answer user telephone calls and log issues that users are experiencing; Provide ensure that user calls are resolved. Provide feedback to the users on the status of their calls. Logs all incoming incoming calls, and ensures sufficient information is recorded. Informs the user of how the incident


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Service Desk Consultant

Midrand  R12 000 p/m

Close User Support Calls.

  • Chace 1st Line Desktop Support Technicians to close calls.
  • General questions, to make the right diagnoses so that the call can be logged correctly.

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    Business Analyst With Nice's Rtma Advanced Process Automation (apa)

     Bashr ConsultingJohannesburg  R650 000

    implements solutions for the successful optimization of call center processes Conducts an analysis of customer performance goals to establish operational goals for the call center. Designs and implements a solution that assists assists in resolving critical issues affecting call center operations. Communicates with customers and other business stakeholders about the status of call center initiatives. Manages interactions with Service Implementation for key functional areas such as call center and operational efficiency. Works with clients


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    Average Annual Salary

    for Call Girls jobs in Johannesburg
    R 424,000

    No. of Jobs added in the last week

    for this search.
    53