day-to-day operations of activities in the Debt Collection, Client Retentions, and Mandates Departments PERFORMANCE AREAS Support Ignite in-house contact centres in organising people resources and monitoring daily fitness industry Formal or informal training in a call center environment Fluent in both written and verbal Proven track record of maintaining high levels of call forecasting in a fast-paced industry Ability to workforce planning tools nationally to support in-house call center operations. Build and lead the teams that
management of relationships with tenants, rental collection, leasing of units and maintenance.
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process
Call qualifying tenants and advise that their application has been approved
Call non- qualifying
queries.
Debt Collection
Assist with the rental collection process through:
Implementing credit control procedures through:
- Calling of tenants who have not paid by the 6th of each
with maintenance complaints
Log maintenance calls and or walk in queries
Use the property management
Specification
Answering of all calls in a professional, courteous and efficient manner
Accounts
Bill patients accordingly and collect payment where necessary
Accept money (cash
on patient related queries and assist with debt collection
Month end processing
Daily banking
runs seamlessly Job Specification Answering of all calls in a professional, courteous and efficient manner Doctor Accounts Bill patients accordingly and collect payment where necessary Accept money (cash or card) on patient related queries and assist with debt collection Month end processing Daily banking given to
order to ensure the accuracy of the billings and collections
Role will include providing personal assistant
company to manage the accuracy of his billing and collections
Busy complex position of co-ordination where
and diplomacy is required
Answering of all calls in a professional, courteous and efficient manner
Bill patients accordingly and collect payment where necessary
Minimum
experience in scanning and indexing within a call centre back office environment Computer literate (MS
experience in scanning and indexing within a call centre back office environment Computer literate (MS
order to ensure the accuracy of the billings and collections Role will include providing personal assistant company to manage the accuracy of his billing and collections Busy complex position of co-ordination where assertiveness and diplomacy is required Answering of all calls in a professional, courteous and efficient manner marketing initiatives Bill patients accordingly and collect payment where necessary Minimum Requirements Sound
order to ensure the accuracy of the billings and collections Role will include providing personal assistant company to manage the accuracy of his billing and collections Busy complex position of co-ordination where assertiveness and diplomacy is required Answering of all calls in a professional, courteous and efficient manner marketing initiatives Bill patients accordingly and collect payment where necessary Minimum Requirements Sound
procedure.Collection and distribution of office mail