Engineer is the first point of contact for clients and vendors, accountable for taking calls, chat
requests
respond to tickets
-Provide client with a first call resolution, where possible, leveraging standard
experience
Qualifications
contract basis Provide First & Second Line support to users Escalate calls Provide feedback on calls
Reference: JHB002485-TR-1 We are recruiting for a Service Desk Operator. Logs calls on Remedy tool for incidents, problems and requests. Serves as the first point of contact for all incidents. Ensures all incidents are understood, logged, resolved, assigned to the appropriate domain and closed. Answ
You’ll Do: Be the first point of contact for prospective students and families, handling calls and emails professionally