metrics such as reducing call volumes, improving first call resolution rates, minimising Average Wait Time performance indicators such as call volume reduction, first call resolution, Average Wait Time (AWT), Customer
Client satisfaction ratios Consistent focus on First Call Resolution Ensuring work, task quality and integrity
Client satisfaction ratios Consistent focus on First Call Resolution Ensuring work, task quality and integrity
policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high
service. Resolve queries efficiently, aiming for a first-call resolution experience that leaves our customers
policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high
policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high
Self driven and highly motivated call centre consultants are needed. Training will be provided for free. Minimum requirements: Grade 12 or equivalent, Good communication skills and be task orientated. 1 Year experience an advantage The post Call center consultants appeared first on freerecruit.co.za