further expansion, we currently have the role of Call Centre Agent.
Purpose of the job:
Ensuring
Competencies:
Must have inbound and outbound experience
Good reading abilities Applying customer service/care principles to all calls
Working with People
Ability to learn grasp information
Minimum 1-year previous call center experience (Preferred)
Excellent listening
Matric 1 Year Call Centre experience Must be able to work independently, Must be able to work under pressure communication skills Duties: – Full Inbound Call Centre functions – Taking calls – Data Capturing – Client liaison placing of orders – Administration The post Call Centre Agents appeared first on freerecruit.co.za .
from customers, assisting with complex service calls, technician support, queries around parts.
ELS is an outsourced contact centre that specialises in the fields of customer experience, sales and contribute the success of the organisation. As an Inbound and Live Chat Consultant, you will play a pivotal communication skills Computer literacy Web based Chat Inbound Skills Minimum Requirements Matric Certificate-
The Communication Centre: Support Manager will contribute to the high standard of quality client service and implementing the vision for the Communication Centre Client Servicing: Delivering on contracted SLA's and complaints Liaison role between Communication Centre, Client Services and Sales teams Creating a culture Treating Customers Fairly in the Communication Centre Decision Making: Prioritisation / delegation of Glacier product and process knowledge Proven Call Centre management experience will be an advantage
The Communication Centre: Support Manager will contribute to the high standard of quality client service and implementing the vision for the Communication Centre Client Servicing: Delivering on contracted SLA's and complaints Liaison role between Communication Centre, Client Services and Sales teams Creating a culture Treating Customers Fairly in the Communication Centre Decision Making: Prioritisation / delegation of Glacier product and process knowledge Proven Call Centre management experience will be an advantage
ELS is an outsourced contact centre that specialises in the fields of customer experience, sales and contribute the success of the organisation. As an Inbound and Live Chat Consultant, you will play a pivotal communication skills Computer literacy Web based Chat Inbound Skills Minimum Requirements Matric Certificate-
pertaining to workplace concerns and violations via inbound calls that enable our client's customers around the record Minimum 2 years work experience in a Call Centre Customer Care, claims or insurance sales Additional
resolution
dealer level mandatory Minimum of 2 years in a call centre environment Ability to communicate and interact