verbal faults are logged on the ticket system. All tickets acted on, all tickets closed within SLA requirements
support to customers for tickets logged and assigned on their CRM Ticketing System for all IMAC (Incidents defined SLA targets. Own and drive ticket resolution for all assigned tickets including information gathering
JIRA (per processed tickets) and ensure that all callouts paid has a closed JIRA ticket so that invoicing of the JIRA ticket the tech is claiming for- check km's and labour per claim against ticket info as well
JIRA (per processed tickets) and ensure that all callouts paid has a closed JIRA ticket so that invoicing of the JIRA ticket the tech is claiming for- check km's and labour per claim against ticket info as well
Matric - Experience in Reporting - manage support tickets - 1 Year IT Admin or Coordinator within telecoms
communication to Team Members to ensure connect(helpdesk) tickets are answered in a timeous and efficient manner
pricing, and quantities.
and managing tickets on in-house system to ensure efficient and accurate closing of tickets meeting month-end
and managing tickets on in-house system to ensure efficient and accurate closing of tickets meeting month-end
procedures and documenting solutions. Experience with ticketing systems like Jira, Remedy. End user support triage foundation data validation) Integration reporting (e.g. ticket status alignment) Conduct runbook automations (e