Friday COMPETENCIES Essential Competencies: ● Examining Information ● Articulating Information ● Making the time spent with each query. ● Manage the ticketing system. ● Escalate queries with discretion. ● to ensure client satisfaction. ● Maintain the ticketing system. ● Ensure other required documents, reports
Friday COMPETENCIES Essential Competencies: ● Examining Information ● Articulating Information ● Making the time spent with each query. ● Manage the ticketing system. ● Escalate queries with discretion. ● to ensure client satisfaction. ● Maintain the ticketing system. ● Ensure other required documents, reports
systems Responding to client IT support requests/tickets. Providing technical support on-site Offering solutions Join weekly meeting with the IT manager to track ticket and SLA progress Bachelor's degree in design engineering of on-site tickets & assist Head Office users remotely when required, depending on ticket volume. Driver's
lives safe and successful Following up on incident tickets to make long term improvement Actively making suggestions suggestions to reduce the number of problem tickets Proactive improvements in daily IT operations Qu
manage and support tickets as assigned. (Remote Support) Deal with all IT Tickets assigned To deal with with IT Support tickets and enquiries to resolution within SLA Ensure SLA's of tickets assigned and adhered Support Tickets related to VoIP & Hosted Telephony Deal with all VoIP and Hosted tickets assigned
timely manner and within the agreed SLA Updates tickets with resolution tasks performed Identifies, investigates the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming be carried out in the next shift Escalates all tickets to seek the right focus from CoE and other teams activities Audits and analyses incident and request tickets for quality and recommends improvements with updates tasks for automation, leading to a reduction in tickets and optimization of effort May also contribute
help decrease the risk of work-related accidents Examining construction sites to identify potential hazards
help decrease the risk of work-related accidents Examining construction sites to identify potential hazards
Analyse budgets, preparing periodic reports Prepare, examine or analyse accounting records, financial statements