Friday COMPETENCIES Essential Competencies: ● Examining Information ● Articulating Information ● Making the time spent with each query. ● Manage the ticketing system. ● Escalate queries with discretion. ● to ensure client satisfaction. ● Maintain the ticketing system. ● Ensure other required documents, reports
Friday COMPETENCIES Essential Competencies: ● Examining Information ● Articulating Information ● Making the time spent with each query. ● Manage the ticketing system. ● Escalate queries with discretion. ● to ensure client satisfaction. ● Maintain the ticketing system. ● Ensure other required documents, reports
support to all SyNCH users.
packed as per the picking ticket and / or invoice. Ensuring that picking tickets are correctly signed off that the quantity of stock matches the picking ticket. Assist with the packing of orders when required in the aisles of the warehouse. Ensure picking tickets are completed and that date and time of completion
packed as per the picking ticket and / or invoice. Ensuring that picking tickets are correctly signed off that the quantity of stock matches the picking ticket. Assist with the packing of orders when required in the aisles of the warehouse. Ensure picking tickets are completed and that date and time of completion
systems Responding to client IT support requests/tickets. Providing technical support on-site Offering solutions Join weekly meeting with the IT manager to track ticket and SLA progress Bachelor's degree in design engineering of on-site tickets & assist Head Office users remotely when required, depending on ticket volume. Driver's
Engineer audits and analyses incident and request tickets for quality and recommends improvements with updates tasks for automation, leading to reduction in tickets and optimization of effort. They plan and execute possess essential and operational knowledge in ticketing tools preferably Service Now. Strong client service
verbal faults are logged on the ticket system. All tickets acted on, all tickets closed within SLA requirements
limited to) the following tasks:
lives safe and successful Following up on incident tickets to make long term improvement Actively making suggestions suggestions to reduce the number of problem tickets Proactive improvements in daily IT operations Qu