to support and maintain live applications. Problem management (PBMG) - Managing the life cycle of all problems
Change-Management (CM), Incident Management (IM), Problem Management (PM) · Transition Management · Requirements
with ITL processes (Incident, Change and Problem management) · Plan and execute maintenance tasks (change
Management Specialist (CMS) Certified Problem and Change Manager (CPCM) Change models and frameworks knowledge
including conflict resolution, problem solving, facilitation skills, time management and ability to plan and ADVANTAGEOUS SKILLS REQUIREMENTS: Incident-Problem management: ITSM Suite / BMC Remedy/Service-Now Database's
with ITL processes (Incident, Change and Problem management) o Plan and execute maintenance tasks (change
with ITL processes (Incident, Change and Problem management) o Plan and execute maintenance tasks (change
for management. Solve supply chain problems. Work within the management team to ensure that all deliveries
for management. Solve supply chain problems. Work within the management team to ensure that all deliveries
Management (IM), Change Management (CM), Problem Management (PM) ITIL certification, process knowledge