and tracks calls using the incident and problem management database provided through the service desk
report any incidents or delays
including conflict resolution, problem solving, facilitation skills, time management and ability to plan and ADVANTAGEOUS SKILLS REQUIREMENTS: Incident-Problem management: ITSM Suite / BMC Remedy/Service-Now Database's
with ITL processes (Incident, Change and Problem management) o Plan and execute maintenance tasks (change
with ITL processes (Incident, Change and Problem management) o Plan and execute maintenance tasks (change
Incident Management Assisting with Incident and Problem management by identifying and reporting re-occurring causes as well as problem re-occurrences, in order to assist with Incident management. Utilising various Certificates Strong Communication Skills Problem solving Skills Time Management Skills Quality management skills
Docker ITIL processes, in particular Incident, Problem Management, Configuration Management. ADVANTAGEOUS TECHNICAL
reporting
Investigate and report any incidents or delays Problem solving Manage drivers and assistants Capture trips and