Ensure that the team maintains high quality data capture, updates, attachments, and financial entries
-Understands the technical part with operation and troubleshooting on surveillance security products, software and mobile applications.
-Must have Matric, 2- 5 years' working experience in a security service company / or installed CCTV products and tested it.
-Must be based in Joh
Description:
-Client Interaction: As a call Centre agent, you'll be responsible for attending phone, serving as a vital part of our Africa call Centre team.
- Remote Installation and Troubleshooting:
with previous experience in a customer care or call centre role being advantageous.
- High levels of
operational development team directly supporting the call centre, reporting to the Head of IT with dotted line queries and the side effects on a busy operational call centre. Create and maintain constraints, keys and indexes technical team, management and non-technical call centre agents. Very good problem-solving skills and
and maintaining company data through daily data capturing, quality assurance and customer support. KEY Quality Assurance (QA) checks in line with SOP on data captured into the systems, ensuring that data accuracy rotational peer QA checks in line with SOP on data captured into the system. • Ensure that error logs are control protocols. 6. Capture and Create System Data • Capture customer accounts (approved credit and cash pricing as per SOP or agreed timelines. • Meet data capturing accuracy targets through immediate self QA
and maintaining company data through daily data capturing, quality assurance and customer support. KEY Quality Assurance (QA) checks in line with SOP on data captured into the systems, ensuring that data accuracy rotational peer QA checks in line with SOP on data captured into the system. • Ensure that error logs are control protocols. 6. Capture and Create System Data • Capture customer accounts (approved credit and cash pricing as per SOP or agreed timelines. • Meet data capturing accuracy targets through immediate self QA
technical support across the company and for call centre campaigns.
- Setting up AD Accounts for
operational development team to support their call centre operations. Reporting to the Head of IT, you'll
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
technical support across the company and for call centre campaigns. - Setting up AD Accounts for new user