timely manner and within the agreed SLA Updates tickets with resolution tasks performed Identifies, investigates the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming be carried out in the next shift Escalates all tickets to seek the right focus from CoE and other teams activities Audits and analyses incident and request tickets for quality and recommends improvements with updates tasks for automation, leading to a reduction in tickets and optimization of effort May also contribute
areas for customers to view new designs.
their practical's and Serve as Invigilator for examinations and Tests under the Chief Carry our maintenance
display areas for customers to view new designs. Examine materials and manufacturing requirements to determine
fittings, and
related equipment
- Inspect, examine and test installed systems and
pipeline using
display areas for customers to view new designs. Examine materials and manufacturing requirements to determine
tubes, fittings, and related equipment - Inspect, examine and test installed systems and pipeline using pressure
Administration Troubleshoot and respond to Multichannel Tickets logged within the required response and resolution resolution Service Level Agreements (SLA). Update Ticket entries with clear informative written English, without correctly and accurately in the ticketing system. Update and close off all tickets assigned in the ITSM system
product adoption, growth, and retention. Manage the tickets, maintaining SLA's, communicating with clients
use for new ranges - existing ones and new ones. Examine samples and make sure they meet specifications