similar role. Completed First Level Regulatory Examination. (RE 5) Completed FSCA Recognized. FAIS relevant similar role. Completed First Level Regulatory Examination. (RE 5) Completed FSCA Recognized. FAIS relevant
similar role. Completed First Level Regulatory Examination. (RE 5) Completed FSCA Recognized. FAIS relevant similar role. Completed First Level Regulatory Examination. (RE 5) Completed FSCA Recognized. FAIS relevant
timely manner and within the agreed SLA Updates tickets with resolution tasks performed Identifies, investigates the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming be carried out in the next shift Escalates all tickets to seek the right focus from CoE and other teams activities Audits and analyses incident and request tickets for quality and recommends improvements with updates tasks for automation, leading to a reduction in tickets and optimization of effort May also contribute
meetings. Overseeing and proactively reviewing the ticket board for exceptions and taking/setting decisive plans. Serve as point of escalation for complex tickets. Conducting team member reviews, performance management reporting. Support all team members in closing their tickets – work as a team. Working with the HR Manager on Scripting and coding experience Experience with ticket management systems
invoices Data capturing Flight bookings, car hire, ticket purchases Diary management Personal banking Personal
invoices Data capturing Flight bookings, car hire, ticket purchases Diary management Personal banking Personal
updating or logging tickets · Escalating tickets to relevant departments · Opening tickets and following up
updating or logging tickets · Escalating tickets to relevant departments · Opening tickets and following up
areas for customers to view new designs.
billing discrepancies or disputes. Thoroughly examining creditors age analysis to validate debt balances