on existing and outstanding tickets • Ensure all outstanding open tickets are closed in time • Managing Managing all teams breaching tickets and escalate accordingly • Continuously update calls logged during the
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Matric - Experience in Reporting - manage support tickets - 1 Year IT Admin or Coordinator within telecoms
Services/RDP environments and experience with a ticket documenting / tracking system. You must have a assigned issues and customer interactions in a ticket documenting / tracking system (JIRA). REQUIREMENTS: Support and Call Centre experience. Experience with a ticket documenting / tracking system. Good telephonic
specifics Clean Criminal/Credit record - will be verified Monthly
Clean Criminal/Credit record - will be verified
management of data team projects Management of the ticketing system Day to day communication with stakeholders
documentation and providing time estimates for tickets. Requirements : .Net Framework ASP.Net Webforms
accuracy in all reservation bookings and processed ticket sales.
6.Provides updated information for
users. Working through daily tickets that are logged. Action and update tickets logged with accuracy within