Reference: CAW005405-LH-1 Customer Care Officer (Product Genius) - Northcliff - Johannesburg Our client highly skilled and stable Customer Care Officer (Product Genius) for a well-established dealership based
skilled and stable Customer Care Officer (Product Genius) for a well-established dealership
Manager to join their team. Adjusting standard products as per local requirements. Sharing required adjustments gathering all inputs and recommending suitable product from product library. Analysing issues faced by customer Experience in a similar position. Handling of chemical products knowledge and experience. Customer liaison experience
Years exp: min 4 years.
customers regarding inquiries, complaints, and product information. Providing excellent customer service concerns and resolving issues promptly. Upselling products and services to customers based on their needs
customers regarding inquiries, complaints, and product information. Providing excellent customer service concerns and resolving issues promptly. Upselling products and services to customers based on their needs
Remuneration: Basic: R8,000 R2,000 attendance and productivity bonus Average upsell retention commission: trust pilot as evidence of the quality of our product and our commitment to customer service and we are daylight saving) Typical queries: Delivery queries Product queries Warranty (The role is working from home
procedures and protocols.
· Timeous production of required stats and reports
· Understands
Understands and interprets stats, reports, products and SLA with clients to ensure smooth running of
Responsibilities will include servicing clients and up sell products according to clients needs. Servicing of existing
customer personnel on technical matters and material (products and service) Conduct regular In-Field Coaching the service team to achieve & exceed their productivity targets. Analyse and use service reports (e (e.g. manpower planning & productivity), taking the necessary steps to always maintain a world class