Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to perform
industry. We are seeking a talented Call Centre Agent as well as Call Centre Team Leader to join our team and success. Call Centre Team Leader Assist in designing debtor engagement processes with the Call Centre Manager members. Monitor and manage call centre productivity. Compile call centre feedback as needed. Conduct underperforming agents. Conduct quality assessments. Manage debtor engagement escalations. Achieve call centre performance programs. Build sustainable morale and team. Call Centre Agent Contacting Debtors: Initiate contact with
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to perform
industry. We are seeking a talented Call Centre Agent as well as Call Centre Team Leader to join our team and success. Call Centre Team Leader Assist in designing debtor engagement processes with the Call Centre Manager members. Monitor and manage call centre productivity. Compile call centre feedback as needed. Conduct underperforming agents. Conduct quality assessments. Manage debtor engagement escalations. Achieve call centre performance programs. Build sustainable morale and team. Call Centre Agent Contacting Debtors: Initiate contact with
ideal candidate will possess intermediate Excel certification, impeccable attention to detail, excellent communication using various platforms, including Excalibur (experience with this platform is beneficial), RocketMailer Requirements: Grade 12 Matric RocketMailer Experience RealConnect Experience Advanced Excel 25,000.00
lead our client's Legal Collections team in a busy call center environment. The successful candidate will and training - Monitor team performance, including call quality, adherence to collection guidelines, and members - Matric Minimum of 3 years of experience in legal collections, preferably in a call center environment environment - Proven experience in team management and leadership - Excellent knowledge of legal and regulatory R15 000 CTC to R20 000 CTC per month based on experience and qualifications
Requirements:
Reference: NWI001757-HSM-1 Calling all Customer Experience Seasoned professionals to apply Are you a driving exceptional experiences? My client is seeking a CX Head (Customer Experience Head) to join their responsible for shaping and executing the customer experience strategy, ensuring seamless interactions across similar field. Any CX certification would be advantageous. Minimum of 8 years of experience in client engagement multitasking and project delivery skills, with experience in stakeholder engagement and executive influence
accurately and timeously. Requirements: Bookkeeping certificate/Diploma in bookkeeping/accounting or higher qualification 3 or more years' experience in an Accounts Payable role 3 or more years' experience in SAP Accounting system Intercompany and local Freight transaction experience Computer literate – MS Excel, Outlook, Teams
systems Query resolution (inbound and outbound calls) Manage the Recoveries inbox Prepare legal handovers Proven late stage / recoveries collections experience Experience dealing with business rescue, liquidation