safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
including site monitoring, corrective intervention tickets and Tier 2 network operations support requirements accountability for handling corrective intervention tickets, diagnosing network problems, and implementing
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
successful go-lives. - Following up on incident tickets to achieve long-term improvements. - Actively making making suggestions to reduce the number of problem tickets. - Proactive improvements in daily IT operations
closing of production support tickets (Incidents & Problems tickets) within defined SLA's (Service
date
technician, you will respond to all assigned Helpdesk tickets regarding hardware, software, and networking. You
and Kafka environment Following up on incident tickets to make long term improvement The team operates
to manage code releases and work on issues and tickets.
Reporting and Doc
Proactive infrastructure monitoring and reporting. Ticket system required & AH support for users and