for an IT Support Manager at their Distribution Centre in Centurion Efficient day to day running of the ideal candidate will have knowledge of Distribution Centre operating procedures and experience on the following
data models, and deliver high-quality data solutions. Ensure data quality and integrity by implementing ability. Contact Mpho a t mphome-merge.co.za or call him at 011 463 3633 to discuss this and other opportunities
Our client, a leading contact centre specialising in outbound sales, is currently seeking a Senior SQL/C#
/>Logging of calls in the helpdesk system.
Resolution time for issues. Number of calls logged and
resolved. Client satisfaction scores. T
aking calls and troubleshooting issues.
Telephonic troubleshooting
licensing compliance. Skills in documenting processes, call logs, and service reports accurately for future
FTTB, Wireless, SD WAN, LTE, etc). Logging Support Calls on Manage Engine Service Desk (our ticketing system) Escalating Calls to Second Line Support or Vendor. Data Usage Reports. Following and Maintaining call logging experience with MS Office Suite as well as an ITIL based call logging program. Certification in A N or relevant
of Video-conferencing facilities. •Conduct quality assurance. •Organisational abilities. •Good communication
updating and communicating of reports o Ensure the quality of reports being published o Weekly and monthly General: o Interaction with ops personnel, contact centre personnel, client and other 3PLs • Tasks could Concerned with maintaining standards of accuracy and quality • Shows and instils enthusiasm in others to achieve
reviewed in a timely manner
Client Support and Troubleshooting: Logging of calls, troubleshooting, onsite support when required. Administrative duties: Logging Hours worked, Follow call procedures, Booking in PC's. Job Requirements: Minimum protect systems and data. Familiarity with using call logging and ticketing systems to manage and prioritise licensing compliance. Skills in documenting processes, call logs, and service reports accurately for future
Client Support and Troubleshooting: Logging of calls, troubleshooting, onsite support when required. Administrative duties: Logging Hours worked, Follow call procedures, Booking in PC's. Job Requirements: Minimum protect systems and data. Familiarity with using call logging and ticketing systems to manage and prioritise licensing compliance. Skills in documenting processes, call logs, and service reports accurately for future