and troubleshooting assistance to customers via phone and email
Role Requirements:
and troubleshooting assistance to customers via phone and email
Role Requirements:
EXCLUDING MANDATORY REQUIREMENTS
DESIRABLE REQUIREMENTS, NOT EXCLUSIVE
REQUIRED COMPETENCES
tickets acted on promptly and closed within SLA requirements.
Note: There are two positions available
nal attention to detail
Requirements:
Please consider your application as unsuccessful
Board, in accordance with specific business requirements and IT drivers.
Provide technical system
license and own vehicle is required
Contactable via own mobile phone
Clear criminal and credit
you the superpower to spot a typo in a sea of numbers
Qualification:
Matric
as M365, Azure, AWS and Google Cloud. Minimum Requirements: 3 years of experience in a technical support policies, procedures, training, and compliance requirements. Remote support experience. Desirable Certifications Responsibilities: Deliver 1st to 3rd line support via email, phone, and remote assistance. Visit client sites to troubleshoot using Scanned CVs, no supporting documentation is required at this point, this will be requested later. IMPORTANT: All are considered based on requirements. Job specifics: Requirements mirror advertisement, duties may
support our clients remotely as well as onsite when required. Our team is very technical, and you will have />
cross-functional teams to understand reporting requirements and data flows