Forecasting Billing Attend Sales Calls, Practice Lead Calls & Staffing calls and take appropriate follow
escalate accordingly • Continuously update calls logged during the call life-cycle • Work closely with resolver timely updates are sent to requestor • Logging of calls with outside suppliers / Business partners • Takes computer applications • 1-3 years of experience in a call desk environment/ user support • Previous experience
with Finance master data objects (profit centre, cost centre, cost element, G/L account, asset master)
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and
performance result for any abnormalities, logging calls and following up with service providers and regions routine tests.
performance result for any abnormalities, logging calls and following up with service providers and regions including routine tests. Provide technical leadership, training and support to staff. Conduct hand-over at shift
This person should have done some form of IT training course (6 months - 1 year) and understand the duties:
field work might be required to assist with support calls.
logging and following up on calls Log calls on behalf of clients Test completed calls or queries from clients