SAC dashboards. 1st and 2nd level support for incidents (troubleshooting and resolving) for SAC, AFO & Reporting of ITSM KPIs to upper management ( Incidents, Changes and Tasks) Create and update management resolve & implement SAC & AFO r elated Incidents & Changes Understanding of SAC Modelling techniques
and analytics - Experience with ITIL processes (Incident, Change and Problem management) - Plan and execute (technical lifecycle, change management) - Resolve incident tickets - Analyze and resolve problem tickets lifecycle - Experience with ITIL processes (Problem, Incident, Change management) WHAT WILL BE YOUR ROLE AND
processes (ITPM). Provide 2nd level support during incidents by analysing system logs and overall system resources Main Functions: SAP Technical Administration. Incident and Request Management. Change Request Management
available solutions Manage problems, changes, and incidents Establish and uphold internal controls that mitigate environment Familiarity with ITIL processes, including incident, change, and problem management Experience with
understanding of ITIL and ITSM processes (Problem, Incident, Change)
and resolve IM (Incident Management) tickets. Action and resolve CIM (Critical Incident Management) tickets
ESSENTIAL SKILLS Experience with ITIL processes (Incident, Change and Problem management) Plan and execute (technical lifecycle, change management) Resolve incident tickets Analyse and resolve problem tickets Experience
support for internal clients and network fault investigations.
for representing technology in regulatory investigations as required providing technical consultation representing technology in regulatory and legal investigations as required providing technical consultation
Responsible for representing technology in regulatory investigations as required providing technical consultation representing technology in regulatory and legal investigations as required providing technical consultation