of Project Management Methodology
the principal point of contact within assigned accounts, assuming responsibility for the timely submission monthly service / project reviews and identify opportunities for cross-selling alongside the account manager
affordability calculators
Credit management
Customer experience
Manage risk/optimisation/acquisition
ain strong relationships within the technical services team
sector is looking for a Change & Services Introduction Management
6 months contract opportuni users of Operational Technology solutions and services within Global IM for the various sites and regions governance
Familiarity with IT monitoring and management tools such as Nagios, SolarWinds or similar platforms infrastructure
Familiarity with IT service management (ITSM) tools like ServiceNow, BMC Remedy ticketing systems like ServiceNow for incident management is also valuable
A bachelor's degree
in liaison with the IT Service Desk, Contact Centre and all Technology Services Monitor and assess the performance, etc. meet/satisfy user requirements Manage Service level delivery according to agreed and signed business stability Manage 3rd Party escalation 2-3 years' direct experience in managing IT systems from channel environment. Experience in a healthcare services environment. ITIL Foundation Certified is a prerequisite
operational technology, information management, as well as reliable service to the business.
The incumbent
evaluating the effectiveness of solutions and services delivered
Key Performance Areas:
service delivery
Review the companys technology landscape
Management IT projects
Apply technology to enable
data into actionable insights
IT/OT asset management
Cultivate productive relationships with
and manage the IT infrastructure team, providing guidance, mentorship, and performance management.
Development Solutions External Client Service Account Manager – Gauteng Permanent position Matric certificate/ working experience in the IT software solutions services rendered to EITHER: the Pension, Provident and Financial services /OR Healthcare Industries or other financial services Must have Project Managing working Software solutions and in SDLC and Agile Project Management businesses processes Experience gained in travelling to deployments to external client environment. Manage IT Software deployments Hotfixes, patches, release
Triaging and Technical Troubleshooting Incident Management Documentation Software and Application Support Must have matric 3 years of experience in an IT service desk or technical support role. ITIL Foundation Experience with remote desktop tools and IT service management software. Mentorship ABOUT US EXL is the industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a twenty years of experience in delivering business services, garnering stellar client references, and maintaining