Preventative maintenance (Patch management) Regular updating the Service Desk and all customers with progress-information
operation
such as Incident Management, Change Management, and Service Desk operations.
- Scripting languages
the service desk. Manage incidents, problems, and changes through CRM (service desk tool) Provide hands
incidents recorded in Ticket Management System. Monitoring and delivering Service Desk outputs. Incident Management
such as Incident Management, Change Management, and Service Desk operations. Scripting languages such
specifications and purchase orders. Manage IT stock, including logging service desk tickets before issuing stock
Equipment department. Management of daily incidents raised through IT Service Desk on behalf of users within
IT and Systems Project/Service Delivery Manager Hybrid JHB
Location: Johannesburg - Hybrid
Position Overview:
One of our esteemed clients, being a large international philanthropic group of organisations is looking for an IT Project Manager who will ensure existing IT Projects rel
process Change Management tasks (e.g., process RFCs). Administer and maintain the ITSM service desk platform