As the IT Service Management Administrator, you will be responsible for providing the general support a deep understanding of ITIL and experience in service delivery, incident, and problem management, change management, request management, CMDB and continuous service improvement. If you are a dynamic professional Administer and maintain the ITSM service desk platform FreshService Customize the ITSM tool to align with workflows, automation rules, and service catalogue items. Define and manage service-level agreements (SLAs).
Well-established IT security services company has an opportunity for a Managed Services Manager available within within their Managed Service and Software Support Department at Route 21 Corporate Park, Irene, Gauteng beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive experience in in managing a team within a call center or customer support environment. Experience in overseeing 24/7 technologies and software. Basic understanding of IT service management principles (ITIL certification is a
Company based in Germiston, Gauteng is looking for a Service Technician to join their team urgently. Underground specifically Mine Shaft Foremen and Fitters. Service exchange delivery and fitment which may include
client in the IT industry is looking for a IT Service Management Administrator to join their dynamic a deep understanding of ITIL and experience in service delivery, incident, and problem management, change continuous service improvement. Responsibilities: Administer and maintain the ITSM service desk platform platform FreshService Customize the ITSM tool to align with organizational processes. Configure workflows workflows, automation rules, and service catalogue items. Define and manage service-level agreements (SLAs). Implement
to the CEO, the Executive Manager for Corporate Services' principal functions are the development of a effective strategy for all transversal corporate service functions and leading the delivery of TASEZ's strategic with the overall Strategic Plan. The Corporate Service Exec will have the ability and experience to motivate medium and short-term plans for the Corporate Services Division to support the strategic objectives of Corporate Services plans, policies and procedures. Develop and effectively manage the Corporate Services Division
a deep understanding of ITIL and experience in service delivery, incident, and problem management, change management, request management, CMDB and continuous service improvement.
Responsibi
and maintain the ITSM service desk platform FreshService
in liaison with the IT Service Desk, Contact Centre and all Technology Services Monitor and assess the performance, etc. meet/satisfy user requirements Manage Service level delivery according to agreed and signed off channel environment. Experience in a healthcare services environment. ITIL Foundation Certified is a prerequisite
Senior Client Service Analyst to join our team. As a seasoned Senior Client Services Analyst, your support on systems and services to clients across various markets and services, including specialized do:
and insurance. Through our bespoke consultancy service, we work with leading banks and insurers to transform projects, as our versatile knowledge of financial services, business analysis, data systems, quantitative strategic insight allows us to provide a unique service to our clients. We are always looking for new CA
responsibilities