for resolving IT issues, providing support via a ticket-based system. Your day-to-day tasks will involve management Logging customer queries and updating tickets with SLA time Remote IT Maintenance and Scheduled
effectively and efficiently. Ticket Management: Skillfully triage incoming tickets, dispatching resources based
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
is repeat business. ENVIRONMENT: ENSURE daily tickets are completed and resolved within a reasonable provide Desktop Support for dealing with day-to-day tickets and call outs, collect and deliver stock and services
regions. Routing of these tickets, following up and escalation and closing of tickets after customer agreement
regions. Routing of these tickets, following up and escalation and closing of tickets after customer agreement
including site monitoring, corrective intervention tickets and Tier 2 network operations support requirements accountability for handling corrective intervention tickets, diagnosing network problems, and implementing
successful go-lives. - Following up on incident tickets to achieve long-term improvements. - Actively making making suggestions to reduce the number of problem tickets. - Proactive improvements in daily IT operations
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.