services capacity, preferably on a technical support helpdesk. • A strong technical background relating to the
hardware and/or software issues recorded on the helpdesk including issues related to computers, monitors
colleagues and the development department
is searching for an IT Service Desk Technician (Helpdesk 1st Line Support) to join their team in Kempton
ranging from bulk messaging to customised live helpdesk software. How you'll role As a Full Stack Developer
ITIL-based MIS support process for users, covering helpdesk, ITSM ticketing, troubleshooting, log analysis
Services (IIS) Nagios and Monitoring Linux (Ubuntu) Helpdesk and Support Experience Technical Problem Solving
guidance to end-users and other IT staff; Resolve helpdesk tickets and escalated issues promptly and effectively;
process, acting as a single point of contact for helpdesk support, ITSM ticketing, troubleshooting, log
application to a hosted environment; Supporting the helpdesk in the event of incidents; Being available to