Roles and Responsibilities:
iManage)
DEPARTMENT OF INFORMATION TECHNOLOGY SERVICES HELPDESK SUPERVISOR (IT) PEROMNES POST LEVEL 7 The successful optimise the ITS Helpdesk human resource and capacity plan; Review and maintain ITS Helpdesk documentation; and trends; Provide management reporting on ITS Helpdesk services performance; Make recommendations for levels required to provide support through the ITS Helpdesk environment and services; Provide ongoing maintenance dynamic Service Catalogue; Ensure relevant ITS Helpdesk Service Level Agreements (SLAs) are in place,
ars working experience in an IT Support or IT helpdesk position
email and server support Keeping documentation and helpdesk tickets up to date Any additional IT related tasks
takes
Quotes
Server support
Use helpdesk system
Ensure customer satisfaction
Zendesk program. Attend to assigned Zendesk Helpdesk tickets Monitor Network health and create work-orders exclusive to; ensure all calls are logged in Helpdesk before responding to them ensure all calls allocated before closure assist with the maintenance of Helpdesk assist fellow colleagues whenever required to
Reference: CPT006960-ST-1 IT HELPDESK SUPPORT SPECIALIST - EE Candidates preferred SANDTON R 480 000 iManage) Minimum of 5 years legal experience in an IT Helpdesk capacity (non-negotiable) iManage skills will advantage End-support: Handle user requests via the Helpdesk system, telephone and e-mail. Provide timely and
and manage active directory user accounts Overse helpdesk activities Asset management Office management
End-User Support Handle user requests via the Helpdesk system, telephone and e-mail Provide timely and iManage) Minimum of 5 years legal experience in an IT Helpdesk capacity (non-negotiable) Only candidates with