RemoteDesk provides help desk staffing and services to Managed Service Provider's based in the US and the UK UK. We employ top quality South Africans to service our clients around the world. The Position Our client 2 Dispatch Consultant is to provide superb customer service while helping resolve Tier 1 and Tier 2 technical Coordinates activities with the Customer Service Department, the Technical Service Department, and Management REMOTE SUPPORT TO MULTIPLE CLIENTS MUST BE ABLE TO SPEAK, READ AND WRITE ENGLISH AT A VERY HIGH LEVEL DEMONSTRATED
Our client requires the services of a Software Engineer (Expert) –Menlyn/Home Office rotation Amazing deal with (talk to) our customers. In most cases they will be foreign customers and language barriers might time (international). ADVANTAGEOUS SOFT SKILLS Speaking German (advantageous). Agile experience (advantageous)
but not limited to Service Service strategy. Service design. Service transition Service operation Continual Continual service improvement Incident and problem management Defining the process and RACI for ensuring proper Managing and guiding staff to enable optimal service delivery. Management of escalated incidents and professional service delivery The ability to work in a high-pressure environment. Customer service: Ensuring Ensuring service delivery to the business through monitoring of SLAs Business expectations Perception – Uphold
apps are functional and customers are able to self-serve by investigating customer queries and technical driving effective incident resolution and customer service. This will include identifying gaps between resolved Ensure adherence in line with agreed service level management with the various support stakeholders stakeholders To continuously review the service management process, deliverables and SLA's with stakeholders with an emphasis on continuing enablement of Self-Service and E-Commerce Using a variety of technical tools
certification (advantageous) - Fluent English-speaking, including business reading and writing - Minimum
spoken and written English. Able to translate tech speak into user and business understanding. Knowledge
spoken and written English. Able to translate tech speak into user and business understanding. Knowledge
with internal stakeholders, customers, and service providers to ensure service level requirements are met Conduct regular research on the latest trends, services and, technologies in the market that can be integrated of products and services Maintain all network solutions documentation for customers Produce Daily, weekly
relevant customer site in Sandton, this position reports to the Intellitech Systems managed services technical role provides on-site support as required by customers as well as management of all installed site infrastructure instructions from customer managers and site management. Day to Day: Perform resolution of customer issues as as directed by the customer or company superiors Successfully execute all 1st and 2nd line support tasks running in our area on a customer site Maintain a good working relationship with customer teams Ensure logging
Key performance Drive customer adoption and usage of digital products and services Performance will be sales and growth, revenue, adoption and usage, customer satisfaction (NPS), goal completion rates, cross-selling experience (essential) Experience with Digital service and product management (essential) Product Development