usage and work progress Must answer all incoming calls professionally and efficiently. Ensuring that Accurate and liaise directly with all service providers to ensure optimal service is given at all times and problems
orders in the CRM, delivery of the services, and handover of the services Additional to these roles you will internal leads received Ensure all contracts for services are captured correctly in the CRM and within the all processes and steps up until handover of service Service Delivery: Oversee a variety of tasks, such external persons and efficiently handing over services for billing Update each order in the CRM on a Assist in managing the cancelations folder for FTTH services Minimum Requirements: Must have experience in
orders in the CRM, delivery of the services, and handover of the services Additional to these roles you will internal leads received Ensure all contracts for services are captured correctly in the CRM and within the all processes and steps up until handover of service Service Delivery: Oversee a variety of tasks, such external persons and efficiently handing over services for billing Update each order in the CRM on a Assist in managing the cancelations folder for FTTH services Minimum Requirements: Must have experience in
-receiving visitors -answering and screening incoming calls -Administrative Support across the organization
-receiving visitors -answering and screening incoming calls -Administrative Support across the organization
responses to all internal and external calls received. Ensure all calls are transferred to the correct extension
various service departments within Excellerate Services and Group level External – Customers / Prospective Prospective Customers / Evaluation Committees
various service departments within Excellerate Services and Group level External – Customers / Prospective Prospective Customers / Evaluation Committees
Daily administrative functions i.e. typing, phone calls, client queries, diary, and all other related secretarial
coffees, stationary) Petty Cash Facilitating service providers for building maintenance Updating company internal insurance General office admin and support Customer Invoicing, statements, and collections and debtors