beneficial. 12 months or more experience in a call centre role. Proficient in English and a 2 nd language customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
Answer the phone in a timely manner and make direct calls. Take and pass detailed messages to all parties administration tasks. General assistance to the Real Estate agents. Matric Certificate English and Afrikaans language
clearing instructions and send back to Clearing Agents.
administration when necessary
administration when necessary Assist with service calls when necessary Check Job Cards daily Ensure sales reflected on system. Assist with service calls when necessary Banking Track outstanding cash Requirements:
interim and exit inspections. Attend to tenants / agents / owners / management queries via WhatsApp. Attend portfolio. Liaise with owners, management & rental agents regarding maintenance issues. Discuss problems and action. Submit insurance claims to managing agents for burst geysers etc. Obtain quotes for repairs regarding insurance claims. Liaising with rental agents with regards to maintenance on the properties where
distributing correspondence and redirecting phone calls. As a customer service consultant, you will be acting office Answer, screen, and forward incoming phone calls Ensure reception area is tidy and presentable, with various channels, managing both emails and phone calls Acknowledging and resolving customer complaints Proficiency in Microsoft Office Suite 1 - 2 years call centre experience or 1-2 years of customer service correspondence
experience in an Exports Administrator Role Outbound call centre or a related sales position experience is necessary both verbal and written. Excellent phone and cold calling skills. Exceptional customer service skills. Strong