selling and booking of holiday packages to the Travel Agent, to achieve personal and company sales targets, quotations to customers/agents by discussing client requirements either via call centre or over e-mail advising
selling and booking of holiday packages to the Travel Agent, to achieve personal and company sales targets, quotations to customers/agents by discussing client requirements either via call centre or over e-mail advising
years experience working in a tourism or travel call centre
REQUIREMENTS: Ideally experience in Managing a Call Centre or Help Desk operator position Own transport Office Admin and Co-ordination Reception and Call Centre operations Data capturing and updating of all
System knowledge NebulaCRS, Nebula Call Centre, OPERA, OPERA Cloud & eRES
Proven experience
pressure
3-5 years experience in a tourism/travel call centre or reservations department for multiple properties
admin with adjustments on the system
secretary
Duties & ResponsibilitiesPosition is Telesales based.
Booking of new jobs for field service
Manage large amounts of incoming calls/emails and face to face interaction with consumers. Handle consumer interaction Booking-in repairs and sending the Agent's daily job card report Ensure that all the repair dispatched. Manage stock in the branch. Liase with the Agent daily regarding consumer and customer repairs Weekly
Manage large amounts of incoming calls/emails and face to face interaction with consumers. Handle consumer interaction Booking-in repairs and sending the Agent's daily job card report Ensure that all the repair dispatched. Manage stock in the branch. Liase with the Agent daily regarding consumer and customer repairs Weekly
queries and product information