the Managing Executive Broker Distribution and Centres of Excellence(COE) Role Objectives: Generalist Generalist support to the Managing Director and Centres of Excellence (COE) heads. Process all tasks assigned, correspondence. Telephone calls and e-mails: Screening all telephone calls and e-mails and responding
the Managing Executive Broker Distribution and Centres of Excellence(COE) Role Objectives: Generalist Generalist support to the Managing Director and Centres of Excellence (COE) heads. Process all tasks assigned, correspondence. Telephone calls and e-mails: Screening all telephone calls and e-mails and responding
>
System knowledge Nebula CRS, Nebula Call Centre, OPERA,
OPERA Cloud & eRES
Proven
3-5 years experience in a tourism/travel call centre or reservations department for multiple properties
/>
ï§ System knowledge NebulaCRS, Nebula Call Centre, OPERA,
OPERA Cloud & eRES
ï§
touchpoint • Resolve a minimum of 30 telephone calls per day • To respond to and resolve about 15 general/claim • To strive to have zero lost calls per day • To log all telephone calls received on the policy/claim manner • To always try and retain clients when they call in to cancel their policy • Medical Aid understanding servicing experience • 2 years proven client service/call centre experience. • Good time management • Proactive
overall administration to ensure efficiency at the Centre.
Qualifications
Pta000042-LB-1 Are you an Excel guru with experience in call centre environment working with big data? Then please
Pta000042-LB-1 Are you an Excel guru with experience in call centre environment working with big data? Then please
not yet accepted
Technical Call Centre & General Admin:
Receive breakdown
breakdown reports from customer and log the call with the relevant regional team
Immediately create