Responsible for creating end-to-end, relevant, customer centric interactions via a thorough understanding understanding on what matters most to the customers, as well as designing customer experiences (CX) end-to-end through driven by the ambition to create exceptional customer experiences and constantly evolve. // Fully understand input into segment campaign blueprint and global customer experience journeys / campaign planning and follows-up and manages relationships with selected local customers and thought leaders // Ensures integration of
for the customer operations department, responsible for building customer operation and customer loyalty
Development and management of a customer loyalty programme for the brand and create lifetime activation goals).
Planning and execution of customer events. Support with project and event executions online and offline customer activities
Set up a scoring system for customers to recommend potential potential customers to purchase cars.
Manage all day-to-day activities associated with the overall
Responsible for creating end-to-end, relevant, customer centric interactions via a thorough understanding understanding on what matters most to the customers, as well as designing customer experiences (CX) end-to-end through driven by the ambition to create exceptional customer experiences and constantly evolve. // Fully understand input into segment campaign blueprint and global customer experience journeys / campaign planning and follows-up and manages relationships with selected local customers and thought leaders // Ensures integration of
for maintaining and executing marketing and customer services functions within the company. This includes cooperation with the Sales, Finance Teams and customers. This is a 6-month contract. relationships with clients/customers by organizing and developing customer marketing plans.
Customer Services support functions
strategies to promote microinsurance products and services. You will be responsible for managing budgets metrics for in-field marketing activations, such as customer acquisition, conversion rates, and campaign performance internal and external stakeholders, including customers, partners, and vendors. ● Collaborate with cross-functional teams, such as sales, product development, and customer service, to ensure alignment and effective communication Project management or a related field. ▪ Financial services (particularly insurance) industry experience ▪
strategies to promote microinsurance products and services. You will be responsible for managing budgets metrics for in-field marketing activations, such as customer acquisition, conversion rates, and campaign performance internal and external stakeholders, including customers, partners, and vendors. ● Collaborate with cross-functional teams, such as sales, product development, and customer service, to ensure alignment and effective communication Project management or a related field. ▪ Financial services (particularly insurance) industry experience ▪
environment. While committed to delivering customer service excellence and exceptional product offering and content that drive audience resonance, drive customer acquisition through leads, drive innovation within African target market, a thirst for knowledge and customer understanding, exceptional leadership skills, segments to identify opportunities and understand customer needs and preferences. Attend weekly Management business objectives. Service Provider Management: Manage and monitor THE COMPANY's service providers to ensure
environment. While committed to delivering customer service excellence and exceptional product offering and content that drive audience resonance, drive customer acquisition through leads, drive innovation within African target market, a thirst for knowledge and customer understanding, exceptional leadership skills, segments to identify opportunities and understand customer needs and preferences. Attend weekly Management business objectives. Service Provider Management: Manage and monitor THE COMPANY's service providers to ensure
leads and customer in collaboration with the Marketing Manager ●Follow up with external service providers providers for delivery of orders; services, content, copy or collateral ●Execute on delegated projects relating overall marketing strategy ●Execute on required customer and distributor notifications in terms of changes execution of product launch strategies ●Execute on customer notifications relating to product or accessory
leads and customer in collaboration with the Marketing Manager ●Follow up with external service providers providers for delivery of orders; services, content, copy or collateral ●Execute on delegated projects relating overall marketing strategy ●Execute on required customer and distributor notifications in terms of changes execution of product launch strategies ●Execute on customer notifications relating to product or accessory