performance of the clients Contact Centers. • Monitor real time adherence to scheduling and actively address areas center shrinkage and develop reports for adherence to work schedules. • Provide management with daily reports (Outlook, Excel, Teams, Word, PowerPoint) • Ability to work in a fast paced dynamic environment with shifting the ability to work independently and collaboratively. • Ability to work Pacific Time Zone hours. Minimum
flexible approach to work, including the ability to prioritise your workload
advantageous
/>- Coordinate with other departments to ensure timely delivery of products and services.
- Maintain
/>- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in Microsoft Office
strong work ethic.
- Ability to work independently as well as part of a team.
Working hours:
experience strategy of the business
Work closely with various departments to create a seamless queries logged by customers across all channels (social media, website, email, telephonic, E-com, retail customer-facing challenges to the relevant stakeholders in a timely and professional manner.
Manage
experience in a fast-paced working environment.
problems. working to tight deadlines to ensure all queries are responded to in good time and meet day-to-day proficiency in written and verbal English communication, • Time Management: Balancing multiple tasks efficiently and system navigation About Us Hive customer is part of the elite class that is for the pricey Hive devices operates in UK time. You will be required to work the following shifts in South African times: Operating Operating Hours: SA times Monday-Saturday (9AM-9PM) - closed on Sunday Your shift roster is subject to change
problems. working to tight deadlines to ensure all queries are responded to in good time and meet day-to-day proficiency in written and verbal English communication, • Time Management: Balancing multiple tasks efficiently and system navigation About Us Hive customer is part of the elite class that is for the pricey Hive devices operates in UK time. You will be required to work the following shifts in South African times: Operating Operating Hours: SA times Monday-Saturday (9AM-9PM) - closed on Sunday Your shift roster is subject to change
and develop their team. This role plays a crucial part in ensuring superior customer service experiences Excellent coaching and communication abilities; Superior time management and attention to detail; Logical thinking
experience strategy of the business
Work closely with various departments to create a seamless queries logged by customers across all channels (social media, website, email, telephonic, E-comm, retail customer-facing challenges to the relevant stakeholders in a timely and professional manner.
Manage Service
Customer service experience in a fast-paced working environment.
Proficient in using CRM programs with advanced MS Excel skills
Education
currently seeking Customer Service Officers – Full-Time Monday – Friday (No Weekends). FULL TRAINING PROVIDED ensure customer orders are dispatched in full and on time What we need from you: A genuine passion for customer confident interacting with customers An ability to work in and contribute to a team Accuracy and attention