policies and procedures
that customer Service Level Agreement's are met. Manage Support Technicians (STs) to drive customer service costs. Capture information on Astea i.e. the call management system. Ensure that accuracy is maintained, and teams of potential violations. Adhere to Quality Management System procedures. Conduct quality assurance various accounts Grade 12 Knowledge of Astea (preferable) 1 – 2 years' experience in call management within within the IT managed services industry Computer Literacy (Excel, Word, Internet, e-mail) A very good ability
numerous different industries. Our company is owner-managed which ensures that we source only the highest quality Description: We are seeking an experienced Campaign Manager to join our team at Intellibpo. As a leader in vital role in driving performance excellence, managing team leaders and the client, whilst ensuring service efficiency and customer experience. Monitor and manage workforce planning, including staffing levels, Administration, Management, or a related field advantageous Proven experience (7 years) in campaign management and
technologies solutions, With a reliable call center analytics and reporting, workforce management, call accounting
service, ensuring efficient and reliable logistics solutions across the country. We are currently seeking a meeting reports to manager or supervisor. Provide support and assistance to other management teams. Revise Revise submission and accounts closure applications. Develop liaison with client service and collection department distribute contractual referrals. Provide feedback to management on areas of improvements. Recommend implementation
service, ensuring efficient and reliable logistics solutions across the country. We are currently seeking a meeting reports to manager or supervisor. Provide support and assistance to other management teams. Revise Revise submission and accounts closure applications. Develop liaison with client service and collection department distribute contractual referrals. Provide feedback to management on areas of improvements. Recommend implementation
currently looking for CIC Team Leader to coordinate, manage and control the activities of the Inbound/Outbound through First Contact Resolution and effective Case Management to meet organizational and operational objectives processes and procedures in end-to-end processing, risk management and workflow and ensure the team's adherence interactions to reduce any potential risks. Continuously manage resource capacity to ensure workload Expectations Manage people development initiatives and processes such as performance management, succession
communication channels, promptly provide appropriate solutions. Answer inbound or outbound customer communications communications (phone calls, emails, and other channels) and manage customer product and other enquiries. Accurately
communication channels, promptly provide appropriate solutions. Answer inbound or outbound customer communications communications (phone calls, emails, and other channels) and manage customer product and other enquiries. Accurately
numerous different industries. Our company is owner-managed which ensures that we source only the highest quality productivity in your team Be able to communicate Management Instructions and Discussions Ensuring that your infrastructure. Experience with telecom project management and familiarity with relevant tools and methodologies Leadership skills: · Proven ability to lead and manage a technical team. Excellent interpersonal and communication multitasking abilities. Experience in performance management and team development. Additional Req: Strong