Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence operational efficiency. You'll be responsible for managing both inbound and outbound calls, as well as other standards in claims management. QUALIFICATIONS Minimum 3 years BPO operations management experience English Effectively balances quality, timeliness and productivity standards Self-discipline Result orientation etiquette Ability to multi task, prioritize and manage daily work activities JOB DESCRIPTION In this role
Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence operational efficiency. You'll be responsible for managing both inbound and outbound calls, as well as other excellence and maintaining high standards in claims management. QUALIFICATIONS English language proficiency Effectively balances quality, timeliness and productivity standards Self-discipline Result orientation etiquette Ability to multi task, prioritize and manage daily work activities JOB DESCRIPTION In this role
Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence operational efficiency. You'll be responsible for managing both inbound and outbound calls, as well as other standards in claims management. QUALIFICATIONS Minimum 3 years BPO operations management experience English Effectively balances quality, timeliness and productivity standards Self-discipline Result orientation etiquette Ability to multi task, prioritize and manage daily work activities JOB DESCRIPTION In this role
Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence operational efficiency. You'll be responsible for managing both inbound and outbound calls, as well as other excellence and maintaining high standards in claims management. QUALIFICATIONS English language proficiency Effectively balances quality, timeliness and productivity standards Self-discipline Result orientation etiquette Ability to multi task, prioritize and manage daily work activities JOB DESCRIPTION In this role
Motor Service Manager to run a busy Motor Dealership Workshop The role of service managers is extensive extensive, including hiring, training and performance management . They also develop and implement service strategies Service Manager Experiance (Passanger) Must have contatctble refrences Must be able to manage staff, admin
professionals with extensive knowledge of our products/services, ensuring accurate and insightful assistance individual needs. ✅ Efficiency: With streamlined processes and cutting-edge technology, we prioritize efficiency resolving complaints, and assisting customers with product or service-related issues. Answering Calls: Handle customer issues promptly and effectively, utilizing product knowledge, troubleshooting skills, and available company's database or CRM system. Multitasking: Manage multiple tasks simultaneously, such as handling
will be responsible for upselling pharmaceutical products, tracking orders, and ensuring customer satisfaction pharmaceutical products.
expert knowledge on specific products, pricing, application procedure, processing and timelines in order to to drive and achieve relevant product and service targets. Ensure all communications with clients are
assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual level of customer service and support. Maximise productivity and improve service delivery to achieve and providing/implementing corrective actions; Ensure company processes, procedures and contractual requirements are followed assessment methods; Quality Assurance of Incident Management by spot checking Incidents and providing; Analysts review and improvement of all processes and procedures; Maximise productivity and improve service delivery
and efficient service to our clients leading, managing, developing and motivating a team of call centre regular quality assurance checks of call and ensure processes and procedures are adhered to. Coach Agents on jobs. Provide input into work procedures and processes that support the company and departmental procedures conducive to a productive working environment. Provide input into team awards and implement and manage incentive on a monthly basis and monitor adherence thereto Manage physical resources and tools of trade eg seating