2 years’ relevant experience, preferably in Banking / financial industry
Â
MUST
way
in Short-Term Insurance
the contact center, ensuring adherence to service level agreements (SLAs) and operational metrics. Analyse and manage workforce planning, including staffing levels, scheduling, and resource allocation. Drive a culture
management
communication, in English and Afrikaans, at all levels as well as:
Formal Education:
Experience:
Continuous improvement
performance indicators (KPIs) to ensure service level agreements (SLAs) are met Implement and optimize
organisation skills.
? Attention to detail and high level of accuracy.
? Well trained in all areas of