according to our internal guidelines Support work via e-mail, chat and phone Escalating tickets to mentors and
Process Estimate cost Source fabric to cost Call / e-mail fabric suppliers for cost and qualities Brief sample
Process Estimate cost Source fabric to cost Call / e-mail fabric suppliers for cost and qualities Brief sample
cost
Sending renewals and following up from clients on mails and by calling. Creating SLA quotes upon request
Sending renewals and following up from clients on mails and by calling. Creating SLA quotes upon request
industry Computer Literacy (Excel, Word, Internet, e-mail) A very good ability to use ASTEA work order management
through "constant touch", phone calls, e-mails, etc.
customers
customer requests - and questions – by OEC system, mail or similar, regarding parts and services sold by