closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
Remedy, or similar
Experience with ticketing systems like ServiceNow for incident management
Remedy, or similar
Experience with ticketing systems like ServiceNow for incident management
Remedy, or similar
Experience with ticketing systems like ServiceNow for incident management
technician, you will respond to all assigned Helpdesk tickets regarding hardware, software, and networking. You
MAIN PURPOSE OF THE ROLE To manage a team of sales agents to ensure optimal sales performance and service Microsoft Ability/Experience in managing a team of agents All experience must be in the telecommunications
MAIN PURPOSE OF THE ROLE To manage a team of sales agents to ensure optimal sales performance and service Microsoft Ability/Experience in managing a team of agents All experience must be in the telecommunications
interaction and clear communication with colleagues, agents, operators, guests and suppliers, telephonically
interaction and clear communication with colleagues, agents, operators, guests and suppliers, telephonically
to manage code releases and work on issues and tickets.
Reporting and Doc