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energy, fast paced program of work within the Customer Program. The applicant would be responsible for delivery of I&T Projects for the VAS (Value Added Services) Business Unit. These projects are to deliver roadmap which includes Financial Services; Bill payments and Cellular Services ROLE OUTPUT/CORE TASKS • Responsible delivery of large/complex IS project(s) within the IS Customer Programme • Responsible for building and managing business areas of accountability within the IS Customer Programme • Responsible for delivering to the
broker/client queries Articulate company products and services to brokers/clients Liaise with broker consultants handle related queries Share information with customers to build their understanding of products Create time Matric RE 5 advantageous Call Centre / Customer service training Skills and Experience At least 1 2 years' Call Centre experience in a Financial Services or Medical Health environment. Excellent oral Attention to detail and accuracy Knowledge of customer service principles and practices A record of confidence
broker/client queries Articulate company products and services to brokers/clients Liaise with broker consultants handle related queries Share information with customers to build their understanding of products Create time Matric RE 5 advantageous Call Centre / Customer service training Skills and Experience At least 1 2 years' Call Centre experience in a Financial Services or Medical Health environment. Excellent oral Attention to detail and accuracy Knowledge of customer service principles and practices A record of confidence
needs of a customer and offer solutions to those needs through the company’s products or services 2. meet produce a customer base 5.promote products and services 6. contact both potential and present customers 7. record record all negotiations with customers 8. being up-to-date with the most recent market trends and products techniques 10.demonstrate products and services to customers 11.study sales statistics and establish establish sales potential 12.regularly monitor customers’ preferences 13.seek opportunities for learning and training
troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network resolution of problems or escalation on behalf of the customer to appropriate technical personnel. Provides case implements standard operating procedures and customer service guidelines relating to IT support.
As L2, or L3) you will exercise your excellent customer service skills along with the ability to apply technical
SARS regulations, and maintaining high levels of customer satisfaction. Manage the day-to-day operations including access control and surveillance. Liaise with customs officials, freight forwarders, and other stakeholders reports, receipt and dispatch documentation, and customs documentation. Implement and maintain Standard the bond store. Ensure customer satisfaction through timely and efficient service. KPIs: Inventory Accuracy breaches. Zero security breaches Customer Satisfaction Achieve a customer satisfaction rating of 95% or
SARS regulations, and maintaining high levels of customer satisfaction. Manage the day-to-day operations including access control and surveillance. Liaise with customs officials, freight forwarders, and other stakeholders reports, receipt and dispatch documentation, and customs documentation. Implement and maintain Standard the bond store. Ensure customer satisfaction through timely and efficient service. KPIs: Inventory Accuracy breaches. Zero security breaches Customer Satisfaction Achieve a customer satisfaction rating of 95% or
administrative support to the aftersales & site services team, which may include tasks such as maintaining company's clients after the sale of a product or service ensuring they receive prompt and effective support or more years' experience in aftersales or customer services. Experience in aftersales in a technical field technical understanding of the company's products and services to provide appropriate solutions to clients' problems repairs, and safety requirements. Excellent Customer Service Skills and Knowledge: Strong communication
first point of contact for customers, ensuring they receive a first-class service while optimising sales a price list to prepare quotations Assisting customers with queries Provide support for sales Liaise feedback from customers Stay up to date with new Invoice customers Load new customers on SAGE Process collaborate with buying and stores to ensure customers requirement can be fulfilled efficiently and profitable walk in customers Follow ups on quotations done on a daily basis Contribute to high quality customer service