Azure-based software platform and resolving escalated tickets. Documentation Development: Develop comprehensive
troubleshooting skills Service Management and Call Ticketing systems (E.g. CA UniCenter and BMC) Computer installation
any technical or operational issues on a service ticket are escalated efficiently. Ability to research
interactions and technical issues in the support ticketing system. Customer Service: Guide customers through
before the end of each month · Ensure open Fiserv tickets are managed at a minimum · Comply with assigned
Azure-based software platform and resolving escalated tickets. Documentation Development: Develop comprehensive
requests driven by compliance/audit teams • Execute Ticket resolution according to Standard Operating Procedures requests driven by compliance/audit teams • Execute Ticket resolution according to Standard Operating Procedures
requests driven by compliance/audit teams • Execute Ticket resolution according to Standard Operating Procedures requests driven by compliance/audit teams • Execute Ticket resolution according to Standard Operating Procedures