Ensure adherence in line with agreed Service Level management with the various support stakeholders
resolved Ensure adherence in line with agreed service level management with the various support stakeholders
Problem, Service request management, Service level management and Knowledge management. Ability to conceptualise
inventory levels to meet agreed service levels.
the role include maintaining service levels, recruitment, staff management and training. Additionally,
issues are resolved and service levels are maintained.
Monitor and manage service desk queues, ensuring
statistics to determine customer service levels Use quality monitoring data management systems Monitor customer Analyze customer service levels Take corrective action to rectify deficiencies People Management: Manage and
deliver exceptional customer service.
satisfaction and ensure that customer Service Level Agreement's are met. Manage Support Technicians (STs) to drive Ability to interpret Service Level Agreements reports Ability to plan and manage routes .
continued production and customer service levels, optimal planning and management of materials stocks on-site