Quality Management System Comply with Occupational Health and Safety legislation relevant to the workplace
procedures and the requirements of the Occupational Health and Safety Act of South Africa.
taken Attend to all logged support incidents and calls. • Provide standby support (after-hours emergency
Coordinate the troubleshooting and the support calls with external providers. Develop and maintain technical
activities. Interaction with clients through meetings, calls and emails. Support the troubleshooting, resolving
all current services are in contract. Develop a call plan per customer including meeting type and objectives
NetWeaver release. Proven experience with SAP system health checks, dump/trace analysis and monitoring tools
Develop credibility with segment (Regions, Costs centres, Contracts, sales segments and Service units) management
Coordinate the troubleshooting and the support calls with external providers. Develop and maintain technical