Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the
Using a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix Digital platforms as well as call centres and CEO's Office. Identify top service call drivers and draft suggested on boarding initiatives with customer contact centres Identify potential service improvement tools and
ng a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix platforms as well as call centres and CEO’s Office.
and communication Strategic and Operational Call Centre Control and reporting Budgeting, expense management
and communication Strategic and Operational Call Centre Control and reporting Budgeting, expense management
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Pan-African telecommunications company is launching a groundbreaking Software Engineering Centre of Excellence
all bank accounts Lodging bank queries and attending to suppliers' queries Producing monthly bank reconciliation
September 2024 QUALIFICATIONS/EXPERIENCE South African citizens/residents are preferred. 4-6 years of support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional solutions-based approach SAP ITSD SAP FI SAP CO South African citizens/residents are preferred. 4-6 years of
maintained effectively. Manage banking activities, reconcile cash books, and process bank transactions. Handle Maintain beneficial relationships with banks and manage internet banking systems. Contribute to project tender