Reference: JHB001687-Laka-1 Discover an innovative IT hub in South Africa, dedicated to providing cutting-edge solutions in SAP, JAVA, Azure, and more. Our collaborative approach, deep insight into compliance processes, and commitment to excellence ensure unparalleled success for our global clients.
services of a Rollout Contact Person ( Expert) - Midrand/Menlyn/Rosslyn/Home Office rotation. Amazing brand Ensure that authorization topics are collected and addressed to the right colleagues. Support the FT specific
team at the IT Hub in South Africa as a Rollout Contact Person-Treasury (Expert). You'll play a key role stabilization phase. Collaborate with stakeholders to address authorization topics and resolve defects. Support
JHB001691-Laka-1 Join our dynamic team as a Rollout Contact Person (Chief Expert) at the IT Hub South Africa mapping workshops and finalizing mappings. - Addressing authorization topics and directing them to appropriate
interfacing with: Passengers ○ Passengers who use the contact center are generally those who are not comfortable system Respond to messages from passengers through emails, social media channels, and chat-bot on the service weekly processes as outlined in the Contact Centre Processes Use the Contact Centre Scripts to complete calls looking for: A minimum of 5 years experience in a contact center role Excellent written and verbal communication
g>IMPORTANT CONTACTS/LIAISES WIT
experience
motivate acceptance of the business plan for the Contact Centre. 1.3 Communicate the plan to stakeholders
1.4 Manage activities to ensure that the Contact Centre operating model improves the customer experience
Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery through a variety of in and outbound customer contact channels. Responsible for staffing, budget management standards. In addition, ensures optimal structuring of contact Centre support nationally for optimal blood collections motivate acceptance of the business plan for the Contact Centre. 1.3 Communicate the plan to stakeholders departments. 1.4 Manage activities to ensure that the Contact Centre operating model improves the customer experience
urgent role: Contract Hybrid (2/3 times at the office) ESSENTIAL SKILLS REQUIREMENTS: · In-depth Process Ensure that authorisation topics are collected and addressed to the right colleagues. · Support the FT specific
Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery through a variety of in and outbound customer contact channels. Responsible for staffing, budget management standards. In addition, ensures optimal structuring of contact Centre support nationally for optimal blood collections motivate acceptance of the business plan for the Contact Centre. 1.3 Communicate the plan to stakeholders departments. 1.4 Manage activities to ensure that the Contact Centre operating model improves the customer experience
- Must have an electrical qualification (N3 +) and have an understanding of wiring of meters
- Must have excellent telephone etiquette as you will need to assist customers with any technical issues faced
- Computer Literate
- Must have a clear criminal and credit check