technicians Assist with monthly stock takes Ensure that Helpdesk receive all documentation on time and complete
Reference: HC003132-Moipo-1 Job Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based)
services capacity, preferably on a technical support helpdesk. • A strong technical background relating to the
hardware and/or software issues recorded on the helpdesk including issues related to computers, monitors
requests and ensure all calls are logged at the helpdesk
Communicate repairs / feedback to FM via
Sustainability. Supported by a 24/7 technical helpdesk, they are committed to exceeding client expectations
with colleagues and the development department Helpdesk admin - logging and following up on calls Log
requests and ensure all calls are logged at the helpdesk
Communicate repairs / feedback to FM via
Finance Responsibilities 1st line business support helpdesk for systems like XPLAN via 4Me (Business processes
ITIL-based MIS support process for users, covering helpdesk, ITSM ticketing, troubleshooting, log analysis