problems are and where support is needed Work with helpdesk staff and other delivery teams to solve tickets loops between the school principal, facilitators, helpdesk, operations, finance, HR and IT Prepare data and
problems are and where support is needed Work with helpdesk staff and other delivery teams to solve tickets loops between the school principal, facilitators, helpdesk, operations, finance, HR and IT Prepare data and
systems are up-to-date. • Manage technical aspect of helpdesk with regards to daily backups and replication
maintain the site records / support logs via the helpdesk system. Travel to customer location to perform
to 2 nd Documentation and Updating of Ticketing/Helpdesk System Train end users on usage of computer hardware
Troubleshooting and diagnosing of all reported issues on the helpdesk. Provide subject matter expertise and skills in
Troubleshooting and diagnosing of all reported issues on the helpdesk. Provide subject matter expertise and skills in