external users during and if required after working hours. Escalate calls if necessary. Help users maximise Provide server support – ad-hock. Remote support after hours. Provide support on printers, scanners, video Should you not receive any feedback within 2 weeks after the closing date, please consider your application
external users during and if required after working hours. Escalate calls if necessary. Help users maximise Provide server support – ad-hock. Remote support after hours. Provide support on printers, scanners, video Should you not receive any feedback within 2 weeks after the closing date, please consider your application
attending a call daily and when on Standby Complete handovers Complete invoices and job cards after every installation feedback to Manager / Supervisor and Call Centre upon completion of a call Performance Standards (Technical): customer details are obtained prior to attending the call Ensure that handovers, invoices and job cards are
attending a call daily and when on Standby Complete handovers Complete invoices and job cards after every installation feedback to Manager / Supervisor and Call Centre upon completion of a call Performance Standards (Technical): customer details are obtained prior to attending the call Ensure that handovers, invoices and job cards are
Operations Managers to be based between the Contact Centre at the Head Office in Claremont as well as in stores valid driver's license. Be prepared to work 45 hours per week over a 5.5-day week. You must live in close self-storage industry. Call centre experience and/or the potential to build and manage a call centre team. We offer
Operations Managers to be based between the Contact Centre at the Head Office in Claremont as well as in stores valid driver's license. Be prepared to work 45 hours per week over a 5.5-day week. You must live in close self-storage industry. Call centre experience and/or the potential to build and manage a call centre team. We offer
the service call for a region. Prepare customer quotes. Customer Feedback regarding call outs Scheduling Scheduling call outs with in-house technicians and sub-contractors Logging and managing tickets on in-house month-end deadlines Stand-by 2 weeks per month- after hours and over weekend/public holidays General Admin professional articulation when answering customer calls. Must be able to work in a team Must be willing
the service call for a region. Prepare customer quotes. Customer Feedback regarding call outs Scheduling Scheduling call outs with in-house technicians and sub-contractors Logging and managing tickets on in-house month-end deadlines Stand-by 2 weeks per month- after hours and over weekend/public holidays General Admin professional articulation when answering customer calls. Must be able to work in a team Must be willing
General Conditions: Hours of Work Due to the time zone the estimated normal working hours range between Monday to 22:00 SA time or 16:00 to midnight, with after-hours work as required Work on SA public holidays, essential as direct client calls will be made to the US via Skype and conference calls online. Most sales will
Our client, a prominent player in CRM and Contact Centre solutions within the Southern African region, is line product support both during and after standard working hours according to the published Standby Roster (application support). Good understanding of call centre environments and equipment. Good understanding